Fielding Chemical Technologies Inc. (Fielding) is committed to excellence in serving all individuals, including employees, customers, suppliers and people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly where necessary.
We will offer to communicate with customers by other reasonable means given the situation if telephone communication is not suitable to their communication needs or if it is not available, for example in writing or in person.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods or services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our products or services.
We are committed to providing accessible invoices to all of our customers and alternate formats, wherever possible, will be provided up request.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Consent from the person with disability is required when communicating private information related to the person with a disability in the presence of the support person.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Fielding will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the front desk of 3575 Mavis Road, Mississauga, ON L5C 1T7.
Customers who wish to provide feedback on the way Fielding provides goods and services to people with disabilities can do so using the following methods:
Feedback Card: available at the Front Desk of 3575 or on the website
All feedback will be directed to the Director, Organizational Development. Customers can expect to hear back in 5 days. Complaints will be addressed according to Fielding’s NCR process.
Modifications to this or other policies
Any policy ofFielding’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. Any questions or comments relating to this policy should be directed to the Director, Organizational Development.
Accessibility Standard for Customer Service
I have received training on the Accessibility Standard for Customer Service which included:
I have also been advised about making accessible emergency procedures, plans or public safety information in appropriate formats when requested – Fielding’s Emergency Procedure (available in TQMS – S2101).
I understand that Fielding’s workplace emergency plans are accessible to all employees and I will advise the Director, Organizational Development, if any accommodation is required by me due to a disability.
Training for staff
Fieldingwill provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Receptionist, administrative assistant, billing clerk, customer service representatives, sales associates, managers, and others when identified. This training will be provided to applicable new staff within one week of joining Fielding.
Training will include: